Privacy Policy

Effective Date: September 1,2024

Kirsten MJ Marsh, MA, LMFT, LLC dba Felicity Counseling (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Felicity Counseling collects and uses information about you.

Information We Collect 

When you opt-in to receive SMS messages, we collect:

• Your phone number

• Consent to send SMS messages

• Your email address 

• Your basic contact information 

• Your messaging history 

How We Collect Your Information

We may collect your information directly from you, such as when you complete a form or contact us; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties.

How We Use Your Information

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use this information to you regarding the reason you contacted us. 

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. 

Unless you ask us not to, we may contact you via email or text in the future to schedule or cancel appointments or inform you of changes in business hours. Protected Health Information will not be transmitted by text or email. 

We use your information to:

• Send you the SMS messages you’ve opted in to receive

• Provide updates, promotions, or other relevant content based on your preferences

Disclosures of Your Information

We do not share any acquired personal or demographic information with any third parties, business partners or advertisers. 

Protection of Information

We take steps to protect your information against unauthorized use or disclosure. 

Your access to and control over information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

• See what data we have about you, if any

• Change/correct any data we have about you

• Have us delete any data we have about you

• Express any concern you have about our use of your data

Registration

In parts of this website (Contact, Client Portal, employment opportunities), a user must first complete the appropriate form. In completing such forms, a user is required to give certain information (such as name and email address). This information is used to contact you about the applicable request submitted from our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required. 

Security

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment. 

Cookies

We use “cookies” on this site. A cookies is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. 

Updates

We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices.

How to Contact Us 

You can reach us by texting the word ‘HELP’ for support to 612-352-9559. You may also contact us directly at hello@felicitycounseling.net